Returns of faulty items will only be accepted if the goods were faulty when delivered to you and returned within 14 days of receiving the item(s) At Mise Tusa we take every effort to check your item(s) thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty.
Regarding item exchanges, all extra postage costs incurred in an exchange are payable by you. Once we have received and inspected the returned item the new item will be posted to you immediately.
Any custom / made to order items or any items which have been altered are not eligible for return.
Please contact us directly at firstname.lastname@example.org or +353 (0)91 776671 with your order number and reason for return and if within 7 days please include your return preference (refund, exchange, credit note, repair) We will get back to you within 48 hours.
On returning the item, please share your proof of postage
You will be notified by email once your return has been received and processed.
Mise Tusa, Clarinbridge, Co.Galway, Ireland. H91 D2P1
Please ensure all returned goods are well packaged, to avoid any damage during transit.
Please remember to keep your proof of postage until you receive confirmation from us.
Returns are normally processed within 2-3 working days of us receiving your return.
Refunds may take up to 5 days to appear in your bank account (depending on bank) PayPal returns can take up to 30 days and are subject to Paypal refund regulations.